FAQ’s

Unfortunately, usernames cannot be changed directly. However, if you have a valid reason for needing a username change (e.g., a legal name change), please contact the IT helpdesk for assistance. Our team will assess your request and provide guidance accordingly, adhering to IT support assistance team protocols.

Connecting to the office printer typically involves selecting the printer from the list of available devices on your computer and installing the necessary drivers. If you need assistance with printer setup or troubleshooting, please contact the IT helpdesk for support. Our team will assist you in configuring the printer settings, adhering to IT support assistance team protocols

If your computer won't turn on, first check the power source and ensure all connections are secure. If the issue persists, contact the IT helpdesk immediately for assistance. Our team will troubleshoot the problem remotely or schedule an onsite visit if necessary, adhering to IT support assistance team protocols.

Recognizing phishing emails involves being cautious of suspicious email addresses, unfamiliar links, and requests for sensitive information. If you receive a suspected phishing email, do not click on any links or provide any personal information. Instead, report the email to the IT helpdesk for investigation. Our team will assess the email's legitimacy and take appropriate action, adhering to IT support assistance team protocols

If you suspect your computer has malware, immediately disconnect it from the network to prevent further spread. Then, contact the IT helpdesk for assistance. Our team will guide you through malware removal steps and ensure your computer is secure, adhering to IT support assistance team protocols.

If you're unable to connect to the internet, first check your network connection and router settings. If the issue persists, contact the IT helpdesk for assistance. Our team will troubleshoot network connectivity issues and provide necessary support, adhering to IT support assistance team protocols.

Accessing network drives and shared folders requires proper permissions and network connectivity. If you encounter any difficulties accessing shared resources, please contact the IT helpdesk for assistance. Our team will verify your permissions and troubleshoot any network issues, adhering to IT support assistance team protocols.

To contact the IT helpdesk for assistance, you can submit a support ticket through the IT support portal, (https://smart-support.smartek.co.uk/) or send an email . Our team is available [business hours] to provide timely support, adhering to IT support assistance team protocols.

When reporting an IT issue, please provide detailed information about the problem you're experiencing, including any error messages, relevant software or hardware details, and steps to reproduce the issue. This will help our team diagnose and resolve the problem more efficiently, adhering to IT support assistance team protocols.

The office IT policies cover various aspects such as acceptable use of technology, data security, password management, and software licensing. You can access the IT policies through the company intranet or contact the IT helpdesk for assistance. Our team will provide guidance on policy adherence and compliance, adhering to IT support assistance team protocols.

Training resources for IT systems and software are available through the company intranet, online learning platforms, and IT-sponsored training sessions. If you need assistance accessing training materials or scheduling training sessions, please contact the IT helpdesk for support. Our team will provide guidance on available resources and training opportunities, adhering to IT support assistance team protocols.