We are excited to introduce the new Amazon Connect Wallboard, a powerful tool designed to enhance real-time monitoring and management of your contact center. With the Amazon Connect Wallboard, you can now:

• Visualize Key Metrics: Easily track and display critical contact center metrics like call volume, agent status, and service levels.
• Real-Time Updates: Stay informed with up-to-the-minute data, enabling quicker and more informed decision-making.

This release is set to empower your team with the insights needed to deliver exceptional customer service. Get started today and take your contact center operations to the next level!

For more details: https://smart-support.smartek.co.uk/article/amazon-connect-real-time-monitoring-using-amazon-managed-grafana