Step 1. Accessing the Smartek Support Portal:
- Navigate to [https://smart-support.smartek.co.uk/] in your web browser.
Step 2. Submitting a Ticket:
- Locate and click on the "Submit Ticket" button on the portal's homepage.
Step 3. Entering Official Email ID:
- Enter your official email ID in the designated field.
Steps 4. Requesting OTP (One-Time Password):
- After entering your email ID, click on the "Get OTP" button.
Step 5. Verifying OTP:
- Check your mailbox for the OTP (One-Time Password) sent by the Smartek Support system.
- Enter the OTP into the provided field on the ticketing system.
Steps 6. Selecting Subject and Category:
- Once the verification process is successfully completed, you'll be directed to choose the subject and category for your ticket.
Steps 7. Describing the Issue:
- After selecting the subject and category, provide a detailed description of your issue in the designated text field.
Steps 8. Confirmation and Ticket Status Updates:
- All updates and information regarding your ticket will be communicated to your verified email ID as per the ticket's status.
Note:
- Ensure to use your official email ID for ticket submission to facilitate communication and verification processes effectively.
- Provide accurate and detailed information while describing your issue to expedite the resolution process.
- If you encounter any difficulties during the ticket submission process, reach out to the IT Support team for assistance.
This guide should assist you in efficiently submitting a ticket on the Smartek Support portal for prompt resolution of your issues.
